To bypass this, right click the log file and choose the Get info option in the menu. Please also note that the OpenVPN Connect Client for Macintosh will have permissions set on the log file so that you cannot normally open it. You can then go to the correct folder and look up the log file. To get to the /Library folder, open Finder and in the menu at the top choose Go followed by Go to folder and then enter the path /Library to get into that directory. The OpenVPN Connect Client for Mac: /Library/Application Support/OpenVPN/log/openvpn_(unique_name).log Log file location for the OpenVPN Connect Client for Windows: C:\Program Files (x86)\OpenVPN Technologies\OpenVPN Client\etc\log\openvpn_(unique_name).log You can then grab the /var/log/openvpnas.log file for analysis and start the Access Server again: service openvpnas start Locating the client log files To do so use these commands in order: service openvpnas stop This makes analysis of the log file much easier. This creates a new clean log file that contains the startup and shutdown sequence of the Access Server and no other extraneous information.
Then, move the log file aside, then start the Access Server service, and stop it again immediately. In the event that you are having problems with starting the Access Server or certain portions of it, for example the web services, then it may be useful to stop the Access Server service. On the OpenVPN Access Server there is the server side log: /var/log/openvpnas.log /var/log/ (in case of a failover setup) Log files are the place to check whenever you’re having any problems making a connection with an OpenVPN client program to the OpenVPN Access Server. The log files are located in specific areas on your computer systems.
#OPENVPN TLS HANDSHAKE FAILED HOW TO#
How to resolve TLS key negotiation failed error in OpenVPN?įirst and foremost, to diagnose problems with an OpenVPN server or client, it is helpful to look at the log files. Today, let us see how our Support techs resolve this error. Wondering how to resolve TLS key negotiation failed error in OpenVPN? We can help you.Īs part of our Server Management Services, we assist our customers with several OpenVPN queries.